Privacy Policy
Last updated: 8 October 2026
1. Who is responsible for your information?
Dr Hanlie Lottering Inc operates the medical practice and this website, drlottering.co.za.
Address: 644 Beagle Road, Garsfontein, Pretoria East
Telephone: 087 802 6873
Email:
[email protected]
Please direct privacy enquiries to reception for the attention of the practice’s Information Officer.
2. Information covered by this notice
This notice covers website use, appointment enquiries and related practice administration. Information required for clinical care is also subject to applicable confidentiality and medical record obligations.
3. Information you provide
When you contact the practice, you may provide your name, telephone number, email address, appointment preferences and the contents of your enquiry.
During registration and care, the practice may need additional information, including identification, medical history, clinical records and billing or medical aid details. The information required depends on the service.
Please avoid including sensitive medical information in an initial appointment email. Ask reception how relevant records should be provided.
4. Why information is used
- To respond to enquiries and arrange appointments.
- To communicate about bookings and practice administration.
- To provide and coordinate medical care where applicable.
- To manage accounts and payment arrangements.
- To meet applicable legal and professional obligations.
- To maintain the website and assess its performance.
Processing must have an appropriate basis under applicable law. This may include consent, steps needed to provide a requested service, legal obligations or another lawful basis. Visiting the website does not provide blanket consent for unrelated marketing.
5. Website technology and tracking
The website is hosted using GoHighLevel. Website infrastructure may process technical information such as IP addresses, browser information, requested pages and access times.
Tracking code has been added to this website. Its provider, active features and data collection are being verified. This section will be updated with the confirmed tracking services and relevant controls.
Cookies and similar technologies may store or access information on your device. Your browser allows you to manage cookies, although browser controls may not prevent every type of tracking.
6. Service providers and disclosure
Information may be processed by authorised practice staff and service providers supporting website hosting, communications, administration or billing, as needed for those functions.
Information may also be disclosed where legally required, or where appropriately authorised or necessary for your care. Health information must be handled in accordance with applicable confidentiality requirements.
Some technology providers may process information outside South Africa. Any applicable cross-border processing must meet the requirements of South African law.
7. Retention and security
Information is retained for the purposes for which it is needed and applicable legal or professional recordkeeping requirements. Different records may have different retention periods.
The practice is required to use appropriate safeguards against unauthorised access, loss or misuse. No website or email system can guarantee absolute security.
8. Your rights
Subject to applicable law, you may request access to your personal information, ask for correction or deletion where appropriate, object to certain processing, or withdraw consent where processing relies on consent.
Identity verification may be required. Some records must be retained despite a deletion request.
Contact [email protected] to make a request or raise a concern.
9. Complaints
You may raise a privacy concern with the practice or lodge a complaint with the Information Regulator of South Africa.
10. Updates
This notice may be updated when website features, processing activities or relevant requirements change. The latest version will appear on this page.